Frequently Asked Questions
Everything you need to know about your Playthings experience
What shipping methods do you offer?
We offer standard ground shipping (3-5 business days) and expedited shipping (1-2 business days) for all domestic orders. International rates are calculated at checkout.
What is your return policy?
We accept returns on all unused and unopened items within 30 days of purchase. Please ensure the original packaging is intact to receive a full refund.
Are your products safe for children?
Safety is our priority. All products at Playthings are rigorously tested and comply with international safety standards, including ASTM and CE certifications.
How can I track my order?
Once your order ships, you will receive an email containing a tracking number and a link to follow your package's journey in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Do you offer gift wrapping services?
Yes! You can select the gift wrap option at checkout for a small additional fee, and we will include a personalized note if requested.